digg people and the indian outsourcing opinion

I couldn’t resist citing the hilarity at Digg regarding an Indian outsourcing post. A sampling of the comments:

Original post (emphasis mine):

And there she goes, one of the last computer companies that had all tech support centers in the USA. One of my biggest selling points to my customers has been that Apple cares about their customers and had all there support from someone that spoke proper English.

Responses:

I think that you will find that English is the “offical” language in India, and that they have probably been speaking English longer then your family has. (given that they most likely emigrated from some european nation – perhaps Germany)

I’m so upset I think I’m going to sell my Mac and buy a Dell! At least THEY care about the American worker!

I have no problem with Indian tech support. Speak clearly, listen clearly, and you’ll get your question answered. If you call up speaking like a yokel and they don’t understand you, it’s your problem, not theirs. It’s a global economy, there’s no use in fighting this stuff, this is just the way it is and this is the way things are going to stay. Deal with it.Who cares if the person has an accent, they still get your problem solved. I’ve spoken with many very intelligent very technical Indian support reps.

I resent what this guy said about speaking proper english. You know, I’m just a regular white American dude. But I DO know that in India, English is the de facto national language, used in combination with regional second languages. They speak wonderful English. I work with several Indians and they speak better English than I do.

maybe they did that in consideration of their Indian customer base that are sick of talking to techs in the USA that speak crappy Indian.

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About the author:

Arnab Nandi is an Assistant Professor in the Department of Computer Science and Engineering at The Ohio State University. You can read more about him here.


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